Insurance Investigations

ANS Investigators has been actively involved in the investigation of injury-related insurance matters. We offer clients specialist Insurance Investigation Services in the following areas:

• Workers Compensation;
• General Insurance  (Property and Motor Vehicle) for both insurers and law firms; and
• Public Liability

Our expertises in Insurance Investigations are:

• Provides timely investigation services within the timeframes set down by the General Insurance.
• Employs industry-best investigation methodologies aligned with individual client and legal requirements and meeting industry standards and public expectations.
• Understands that investigators present as representatives of the insurer during an investigation and that accordingly, poor experiences with an investigation can negatively affect customer confidence in a brand.
• Understands the focal issues of claims management and the complexities that commercial requirements and media scrutiny can contribute to the claim determination process.
• Has a management team that understands the concerns insurers hold about investigation processes.
• Liaises regularly with clients to understand how recent precedents affect individual insurers and practically apply to investigation procedures.

Through our team’s experience in working with insurance companies and self insurers ANS Investigators is intimately familiar with the pressures facing these companies in today’s society.

Assisting the Insurance Company against a claim

On many occasions, insurance claims may turn out to be motivated by malice or bad intentions. It becomes important for the insurance company to ensure that the insurance claim is done by the legitimate claimant.

To provide insurance investigations, ANS Investigators are highly trained to check the credentials of the claimant to weed out all possibilities of suspected fraudulent and inflated claims. Our investigators dig deep into the facts relevant to the investigations and inquiries, surveillance and other evidence gathering techniques are used to ascertain the claims.

Our deep research and investigation includes verifying full details of the claimants to determine the loss, liability and quantum. The report corroborated with photo and/or video evidence locates and interview witnesses, physical survey of commercial and industrial premises, produces court qualified expert and conducts extensive background investigations of claimants.